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» Policy Page ID : WP926 | Last Updated 22 May, 2022, 09:31AM

Impartiality Policy

Intact Systemcert Pvt. Ltd. (ISPL) its Directors, staff and others involved in the certification process understand the importance of risks associated to impartiality. Intact Systemcert Pvt. Ltd. will identify and assess risks in all relationships which may result in a conflict of interest or pose a threat to impartiality. Threats to impartiality include, but are not limited to, the following:

a) Self-interest threats: threats that arise from a person or body acting in their own interest. A concern related to certification, as a threat to impartiality, is financial self-interest.

b) Self-review threats: threats that arise from a person or body reviewing the work done by themselves. Auditing the management systems of a client to whom the certification body provided management systems consultancy would be a self-review threat.

c) Familiarity (or trust) threats: threats that arise from a person or body being too familiar with or trusting of another person instead of seeking audit evidence.

d) Intimidation threats: threats that arise from a person or body having a perception of being coerced openly or secretively, such as a threat to be replaced or reported to a supervisor.

e) Financial threats: the source of revenue for a certification body can be a threat to impartiality

f) Subjectivity threats: threats that arise when personal bias overrules objective evidence
Intact Systemcert Pvt. Ltd. aims to inspire confidence in its certification to its clients and the public at large by:
  • Being impartial.
  • Employing competent personnel,
  • Being responsive to complaints,
  • Being open,
  • Providing access to relevant information gathered,
  • Fairness,
  • Transparency of processes, and
  • Maintaining confidentiality.
  • Establishing an independent committee for safeguarding impartiality (Management Impartiality Committee).


We at Intact Systemcert Pvt. Ltd. are committed to provide an impartial, independent, fair, transparent and competent management system certification services to all the clients in accordance with requirements of the applicable International Standards for Certification Bodies. We are also committed to maintain the impartiality of certification activities and the confidentiality of information in all aspects.

This is achieved through: -
  • Understanding the importance of impartiality on carrying out certification activities
  • Managing conflicts of interest
  • Ensuring objectivity of the certification activities
  • Employing trained and competent personnel in carrying out certification activities
  • Operating the procedures in a non-discriminatory manner
  • Enhancing the client satisfaction by value adding audit and prompt response to client requirements
  • Continual improvement of management system and certification activities through regular reviews and feedback from interested parties.
(Managing Director)

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